The Customer is always wrong...

When I worked for the hotels in Las Vegas I always practiced the motto "the customer is always right" even when they were not. Now a days with our housing company that motto is even more important. After all in economics class I learned when there is a plethora of sellers but not a lot of buyers it is a buyer's market. Conversely when there is a plethora of customers and not a lot of sellers it is a seller's market.

In Las Cruces it is definitely a seller's market when it comes to health care services. We had to BEG for almost a year to get our current pediatrician who is awesome. The same issue occurs if you are looking for an OB/GYN, general practitioner, etc. Most offices treat you well... my OB's office is not one of them. I only go to them b/c they were the only ones who would take me when I first moved here. When I got pregnant I started going to El Paso for a specialist. Anyhow these people torture me. I set an appointment on Monday and got there early to ensure I could be out by 2:30.

First thing that happens the lady starts telling me you need to fill out the new client paperwork. I explain I am not a new client and none of my information has changed. She insists so I fill it out. She than complains, you filled it out messy... I than assure her nothing has changed. She than explains I have to have a pregnancy test. I explain I am on continuous birth control and since I am a cash client I would rather not. She insists so now I have a pee cup filled and I wait... and wait... and wait... I finally ask what is going on and she acts dumb. I than insist she gets up and find out what is going on. Low and behold I get called a few seconds later. I explain to the nurse that I have been waiting and need to leave to pick up my special needs child. She than explains that my file had not been taken back as it should have until I had complained. I than ask why I need to take a pregnancy test and she said I didn't need it.

So I get out just in time for Harmon. Unfortunately I forgot I had a pee cup in my purse (full mind you). Harmon was looking through the purse while I was talking to the teacher. He shouts "juice"! I'm really starting to regret this speech therapy.